Terms of service


Effective Date: Feb 6, 2026

Welcome to Aura Collection. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

1. General

Aura Collection is a UAE-based online fashion retailer offering women's clothing, boutique fashion, bridal wear, lingerie, swimwear, bikinis, and related fashion products.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to display our products, colors, and descriptions as accurately as possible. However, actual product colors may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on our website are listed in the selected store currency and include applicable taxes where required unless otherwise stated.

Aura Collection reserves the right to update prices, promotions, or product information at any time without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to:

  • Cancel or refuse any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Request additional verification before processing an order.

If your order is canceled after payment, a full refund will be issued to your original payment method.

5. Payments

We accept secure payments through trusted payment providers available on our website.

Aura Collection does not store your payment card information. All payment transactions are processed using encrypted and secure payment systems.

6. Shipping

Orders are processed within our standard processing times.

Estimated delivery times are provided as guidelines and may vary due to courier delays, customs clearance, weather conditions, or other circumstances beyond our control.

Aura Collection is not responsible for delays caused by shipping carriers or customs authorities.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

For hygiene and safety reasons, certain products—including lingerie, underwear, bikinis, swimwear, shapewear, and other intimate apparel—may not be eligible for return or exchange unless they are damaged, defective, or incorrectly delivered.

8. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information.

  • Keep your account credentials secure.

  • Use the website only for lawful purposes.

  • Not interfere with the website's operation or security.

  • Not upload malicious software or harmful content.

  • Not attempt unauthorized access to our systems.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Website design

  • Text

  • Icons

  • Videos

  • Branding

is the exclusive property of Aura Collection and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

10. Promotions and Discount Codes

Promotional offers and discount codes:

  • Cannot be exchanged for cash.

  • May have expiration dates.

  • May not be combined with other promotions unless stated otherwise.

  • May be canceled or modified at any time.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Aura Collection shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Services

Our website may include links to third-party websites or services. Aura Collection is not responsible for the content, policies, or practices of these third-party websites.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this page.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates, without regard to its conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Aura Collection

📞 Customer Support: +9713527422

📧 Email: auracollection@info.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

Response Time: Within 24–48 business hours.