Shipping policy


Effective Date: Feb 6, 2026

Thank you for shopping with Aura Collection. We are committed to delivering your orders safely and on time. Please review our Shipping Policy for information about order processing, delivery times, and shipping procedures.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or UAE public holidays will be processed on the next business day.

  • During sales events or peak seasons, processing times may be slightly longer.

2. Shipping Destinations

Aura Collection currently ships to:

  • United Arab Emirates (UAE)

  • GCC Countries

  • Selected International Destinations

If your country is not available during checkout, please contact our customer support team.

3. Estimated Delivery Times

Estimated delivery times are as follows:

Destination Estimated Delivery Time
United Arab Emirates (UAE) 5–7 Business Days
GCC Countries 8–11 Business Days
International Orders 9–15 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

The total shipping cost will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use this information to monitor the status of your shipment until delivery.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other applicable government charges may be imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

Aura Collection is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

8. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Courier service delays

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Other unforeseen events

Aura Collection is not liable for delays caused by third-party shipping providers.

9. Lost or Damaged Packages

If your order is lost, damaged, or arrives in poor condition, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number

  • Photos of the package and product (if damaged)

  • A brief description of the issue

We will work with the shipping carrier to investigate and resolve the matter promptly.

10. Failed Delivery Attempts

If delivery cannot be completed because of:

  • An incorrect or incomplete shipping address

  • The recipient is unavailable

  • The package is refused

the package may be returned to us. Additional shipping charges may apply for reshipment.

11. Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us:

Aura Collection

📞 Customer Support: +9713527422

📧 Email: auracollection@info.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

Response Time: Within 24–48 business hours.