Refund policy


Effective Date: Feb 6, 2026

At Aura Collection, we are committed to providing high-quality fashion products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include proof of purchase or order confirmation.

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item:

  • Lingerie

  • Bras

  • Panties

  • Underwear

  • Bikinis

  • Swimwear

  • Bodysuits

  • Shapewear

  • Hosiery

  • Beauty or cosmetic products (if applicable)

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing from your order

Please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund where appropriate.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

Shipping charges are non-refundable, except when:

  • We shipped the wrong item.

  • The item arrived damaged or defective.

  • The return is due to our error.

Customers are responsible for return shipping costs unless otherwise stated.

6. Exchanges

We accept exchanges for eligible items, subject to product availability.

If your preferred size, color, or style is unavailable, you may choose another item of equal value or request a refund if applicable.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return procedure, if eligible.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your credit card provider, as processing times may vary.

  • Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our customer support team.

9. Right to Refuse Returns

Aura Collection reserves the right to refuse any return that:

  • Shows signs of wear or use.

  • Is damaged due to customer misuse.

  • Is returned without original packaging or tags.

  • Does not meet the eligibility requirements outlined in this policy.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Aura Collection

📞 Customer Support: +9713527422

📧 Email: auracollection@info.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

Response Time: Within 24–48 business hours.